Talent Acquisition Process Stabilization
The Situation
A post-secondary institution's talent acquisition function was operating without documented recruitment processes following significant staff turnover and loss of institutional knowledge.
New team members were learning entirely on the job, creating inconsistent hiring experiences and unclear expectations across the organization.
The Work
ACE HR Consulting supported the redevelopment and documentation of the full recruitment workflow, including SOPs, process mapping, accountability points, and scalable hiring resources.
The work was tailored to the institution's operational environment so the process could be taught, repeated, and maintained.
The Outcome
The result was a structured, repeatable recruitment process that improved consistency and strengthened onboarding and training for new team members.
Leadership gained a clear operational framework the organization could maintain independently.
